Mobile media is back...
After a series of trials and travails with the (all-in-all helpful) folks at Apple, I now have a functional PowerBook G4, hopefully making it significantly easier to complete my schoolwork.
A brief summary: the first PowerBook delivered to me had significant technical malfunctions. A phone call to AppleCare and subsequent visit to the Genius Bar at the Soho Apple store indicated a corrupt RAM chip. This was replaced, but the problem recurred (computer would not start up, instead going straight to sleep and emitting three mournful bongs).
After another hour or so of phone time, it was agreed that I'd mail the machine back for a replacement that would be sent via overnight mail. Five days later no new machine was forthcoming. Tracking shipment progress indicated that the machine had been sent from China and had been delayed in Indianapolis (?) customs for almost 72 hours. Another round of phone time with Apple support, this time somewhat more heated, resulted in an assurance that steps would be taken to deliver the machine quickly, an appropriate rebate for time and suffering, and an apprecited tacit admission of wrongdoing.
The machine was delivered the next day to my office in Mahnattan. I'll never know if the badgering helped speed the process along. This may be how New Yorkers get a reputation for being pushy, yet this same pushiness probably does get results. The squeaky whell often does get the grease. I'd argue that it thus becomes the pushy person's ethical responsiblity to only push reasonably.
A brief summary: the first PowerBook delivered to me had significant technical malfunctions. A phone call to AppleCare and subsequent visit to the Genius Bar at the Soho Apple store indicated a corrupt RAM chip. This was replaced, but the problem recurred (computer would not start up, instead going straight to sleep and emitting three mournful bongs).
After another hour or so of phone time, it was agreed that I'd mail the machine back for a replacement that would be sent via overnight mail. Five days later no new machine was forthcoming. Tracking shipment progress indicated that the machine had been sent from China and had been delayed in Indianapolis (?) customs for almost 72 hours. Another round of phone time with Apple support, this time somewhat more heated, resulted in an assurance that steps would be taken to deliver the machine quickly, an appropriate rebate for time and suffering, and an apprecited tacit admission of wrongdoing.
The machine was delivered the next day to my office in Mahnattan. I'll never know if the badgering helped speed the process along. This may be how New Yorkers get a reputation for being pushy, yet this same pushiness probably does get results. The squeaky whell often does get the grease. I'd argue that it thus becomes the pushy person's ethical responsiblity to only push reasonably.
posted by Simon Glick at 1:20 PM
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